A Multi-Objective, Multi-Criteria Approach for Evaluating IT Investments: Results from Two Case Studies
نویسنده
چکیده
American Airlines’ apocryphal success with the Sabre System heralded the potential of IT as a source of strategic benefits (Hammer, 1991). While the competitive advantages from superior IT investments are widely recognized, actual returns received on IT investments vary widely and the IT productivity paradox has international recognition (Brynjolfsson & Hitt, 1998; Dewan & Kraemer, 1998; Santos & ABSTRACT
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ورودعنوان ژورنال:
- IRMJ
دوره 17 شماره
صفحات -
تاریخ انتشار 2004